EO New Jersey member company RightAnswers, Inc. was named a finalist for the Innovative Technology of the Year Award by the New Jersey Technology Council (NJTC), the leading trade organization for New Jersey technology companies. The winner will be announced at the NJTC Awards Celebration, to be held Nov. 21, 2013 at the Hyatt Regency in Princeton, N.J.
RightAnswers has taken an innovative approach to knowledge management since its inception. The RightAnswers Unified Knowledge Platform makes it easier to manage and share knowledge throughout an organization, empowering two industries, IT support and customer service, to improve the overall service they provide. Their “Knowledge 1st” philosophy, which positions knowledge as part of an organization’s change process, inspires our clients to
transform the way they provide service and how they create and use knowledge in all departments across their organization.
The NJTC award was granted specifically for RightAnswers’ patented Intelligent Knowledge Builder™, which takes a proactive approach to knowledge creation and best practices management. It evaluates the demand for knowledge from all support channels, identifies knowledge gaps, and begins to fill these gaps by automatically creating new articles for review or completion.